Question 1

What is HitJuwa?

Accepted Answer

HitJuwa is a free-to-play social casino platform. We offer hundreds of social casino games including slots, table games, crash, scratch cards, bingo, and more. HitJuwa operates on a sweepstakes model — free-to-play entertainment with no purchase necessary.

Question 2

Is HitJuwa a gambling site?

Accepted Answer

No. HitJuwa is not a gambling site. We use a sweepstakes promotional model. Gold Coins are used for entertainment play only. Sweep Coins are a promotional currency that may be redeemed per our Sweeps Policy.

Question 3

Who can play on HitJuwa?

Accepted Answer

HitJuwa is open to players 18 years of age or older who are located in an eligible jurisdiction. Some states and regions may be restricted.

Question 4

Is HitJuwa free to play?

Accepted Answer

Yes. You can create a free account and start playing immediately with your welcome Gold Coin package. No purchase is ever required to play or to earn Sweep Coins.

Question 5

What are Gold Coins?

Accepted Answer

Gold Coins (GC) are a virtual entertainment currency used for free play on HitJuwa games. Gold Coins have no cash value and cannot be redeemed or exchanged for cash or prizes.

Question 6

What are Sweep Coins?

Accepted Answer

Sweep Coins (SC) are a promotional currency with sweepstakes value. They can be earned through daily bonuses, promotional events, and other qualifying activities. Eligible Sweep Coins may be redeemed in accordance with our Sweeps Policy.

Question 7

Do I need to purchase anything to get Sweep Coins?

Accepted Answer

No. Sweep Coins can be earned for free through daily bonuses, promotions, and other no-purchase-required methods.

Question 8

How much is one Sweep Coin worth?

Accepted Answer

For redemption purposes, 1 SC = 1 USD. This rate applies when eligible Sweep Coins are redeemed per our Sweeps Policy.

Question 9

How do I redeem Sweep Coins?

Accepted Answer

Navigate to the Redeem page from your account. You must complete identity verification and meet eligibility requirements. The minimum redemption amount is 100 SC ($100 USD). Redemptions are processed to your debit card or bank account.

Question 10

What is the minimum redemption amount?

Accepted Answer

The minimum redemption is 100 SC (equivalent to $100 USD).

Question 11

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards and bank account (ACH). Available payment methods are shown at checkout.

Question 12

Are my payment details secure?

Accepted Answer

Yes. Payments are processed through our secure third-party payment processor. We do not store your full card or bank details on our servers.

Question 13

How do I create an account?

Accepted Answer

Click Start Playing Free on the homepage and follow the registration steps. You need an email address and password. Social login via Google or Facebook is also available.

Question 14

Can I have multiple accounts?

Accepted Answer

No. Each player is permitted only one account. Operating multiple accounts is a violation of our Terms and Conditions.

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