1. Purpose and scope
HitJuwa maintains risk-based controls intended to deter money laundering, terrorist financing, sanctions evasion, payment abuse, fraud, and other unlawful activity involving accounts, optional Gold Coin purchases, Sweep Coin promotions, and prize-redemption requests.
This policy applies to users, accounts, payment activity, promotional activity, and redemption requests. It should be read with the Terms of Service, Official Sweeps Rules, Privacy Policy, and Identity Verification Policy.
2. Identity, age, and location checks
HitJuwa may verify a user's identity, date of birth, address, phone or email details, current physical location, device information, payment relationship, and eligibility. Verification may be performed through HitJuwa systems and specialist third-party compliance providers.
Government-issued identification or other evidence may be requested before an account, purchase, promotion, or redemption can proceed. Information must be accurate, current, and belong to the account holder.
3. Sanctions, watchlist, and risk screening
Compliance providers may screen identifying information against applicable sanctions, watchlist, identity-risk, and fraud-risk sources. A possible match does not automatically establish wrongdoing; it may require additional information or manual review.
4. Activity monitoring
HitJuwa monitors account, device, purchase, play, promotion, and redemption patterns for signals that may require review. Examples include suspected account sharing, multiple accounts, payment misuse, unusual velocity, identity inconsistencies, chargeback abuse, prohibited location tools, or activity that is inconsistent with the account profile.
To avoid helping bad actors evade controls, HitJuwa does not publish internal thresholds, scoring rules, or investigation methods.
5. Reviews and account action
HitJuwa may request supporting information, delay a transaction or redemption, restrict features, place an account under review, reject activity, close an account, preserve records, or make a report to an appropriate authority where required or permitted by law.
Users must not use HitJuwa on behalf of another person, disguise the source or ownership of funds, provide false information, manipulate promotions, evade geographic restrictions, or attempt to bypass identity, fraud, or responsible-play controls.
6. Records, training, and policy review
Relevant verification, transaction, support, and review records are retained in accordance with applicable law, security needs, dispute requirements, and the Privacy Policy. Personnel with compliance responsibilities receive role-appropriate guidance, and controls are reviewed as risks, products, providers, and legal requirements change.
7. Questions
Questions or requests for additional information should be sent to support@hitjuwa.com. Support cannot disclose confidential detection rules or bypass a lawful compliance restriction.